For campus-wide issues, check the ITS Unplanned Outages page.
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Please be aware that all Help Desk tickets are prioritized based on severity. Requests are evaluated based on factors such as business impact, the number of users affected, service availability, security risks, and whether a reasonable workaround exists. As a result, issues with a greater organizational impact may be addressed before lower-priority requests. We ask that you allow up to one business day for us to diagnose and respond to any issues you may be experiencing.
– CEC IT
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For questions about IT services not provided by CEC IT, go to the ITS Website.
If you still need assistance, email us at cechelp@gmu.edu
CEC IT Help Desk Hours
Spring/Fall Semester Hours
| Day | Open | Close |
| Monday-Wednesday | 8:30 am | 9:00 pm |
| Thursday | 8:30 am | 8:30 pm |
| Friday | 8:30 am | 7:00 pm |
| Saturday-Sunday | 10:00am | 3:00 pm |
Summer Semester Hours
| Day | Open | Close |
| Monday-Thursday | 8:30 am | 6:30 pm |
| Friday | 8:30 am | 6:30 pm |
| Saturday | 9:30 am | 3:30 pm |
| Sunday | 10:00am | 3:00 pm |
NOTE: The labs will be closed on school holidays.